課程大綱

課程資訊

課程名稱

作業管理
Operations Management

開課學期

103-1

授課對象

管理學院資訊管理學系

授課教師

陳靜枝

課號

IM3003

課程識別碼

705 23200

班次

學分

全/半年

半年

必/選修

選修

上課時間

星期一6,7,8(13:20~16:20)

上課地點

備註

本課程中文授課,使用英文教科書。上課教室：管一405。
限本系所學生(含輔系、雙修生)
總人數上限：65人

Ceiba 課程網頁

http://ceiba.ntu.edu.tw/1031IM3003_OM

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課程概述

This class is designed to introduce students to the important topic of operations management with apprehension such as product and service design, capacity planning, management of quality and quality control, inventory planning, etc. The students in this class will learn not only the algorithms and techniques used to solve these related problems, but also the real-world applications that can comprehend these methods. The students are encouraged to utilize computers in every respect of this class.

課程目標

本課程的重點在介紹一切與作業(operations)有關的經營管理問題，並探討各種機能應如何充分配合與發展，以便能有效且充分應用人力、材物料及設備，進而生產或提供適質、適量且合乎消費者需求的產品�服務之各種活動。課程內容包括︰預測、作業策略、製程管理與設備配置、品質管理、產品�服務之設計、產能規劃、供應鏈管理、存貨管理及排程、專案管理等單元。並將實際學習服務活動相關的調查分析。

課程要求

Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation.
Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty.

預期每週課後學習時數

Office Hours

指定閱讀

Operations Management (Eleventh Edition) by William J. Stevenson

參考書目

Operations Management (Eleventh Edition) by William J. Stevenson

評量方式
(僅供參考)

No.	項目	百分比	說明
1.	Midterm Project	20%	Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation.
2.	Final Project	20%	Form each group with 5—8 persons. Select a case problem that could be solved by the techniques taught in this class. The cases can be found at the end of each chapter in the textbook. Prepare a 20 minutes presentation. Turn in a report less than 8 pages. The reports will be due the day of presentation.
3.	Mid-term Exam	30%	Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty.
4.	Final Exam	30%	Both mid-term and final exams will be take-home and open-book. No discussion is allowed among students when answering the exam questions. Cheating will result in severe penalty.

課程進度

週次	日期	單元主題
第1週	2014/09/15	Introduction of the class and Chapter 1: Introduction to Operations Management
第2週	2014/09/22	Chapter 2: Competitiveness, Strategy and Productivity
第3週	2014/09/29	Chapter 4: Product and Service Design
第4週	2014/10/06	Chapter 5: Strategic Capacity Planning for Products and Services / Chapter 8: Location Planning and Analysis
第5週	2014/10/13	Chapter 6: Process Selection and Facility Layout
第6週	2014/10/20	Chapter 7: Work Design and Measurement
第7週	2014/10/27	Chapter 17: Project Management
第8週	2014/11/03	Midterm Project Presentation I
第9週	2014/11/10	Mid-term Exam (Turn-in at 5:00pm)
第10週	2014/11/17	Chapter 9: Management of Quality
第11週	2014/11/24	Chapter 10: Quality Control
第12週	2014/12/01	Chapter 11: Aggregate Planning and Master Scheduling / Chapter 12: MRP and ERP
第13週	2014/12/08	Chapter 15: Supply Chain Management
第14週	2014/12/15	Chapter 13: Inventory Management
第15週	2014/12/22	Chapter 14: Lean Operations
第16週	2014/12/29	Chapter 16: Scheduling
第17週	2015/01/05	Final Project Presentation II
第18週	2014/01/12	Final Exam (Turn-in at 5:00pm)